Terms and conditions

At L321 we pride ourselves on the services and products we provide we endeavour to give our Customers an outstanding service throughout their buying process. Please take time to look through out “Terms and Conditions” to ensure you are fully satisfied with them before you purchase any Items from the www.L321mods.com website.

RYW have endeavoured to fully explain our offers, services and products throughout our website so please take the time to search for and view items which require understanding and clarity.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms & Conditions of Service.

Terms & Conditions of Service

Listed below are the terms and conditions of our business which are written in “Plain English” where possible to ensure clarity and transparency for all of our working partners. These terms and conditions will apply to all contractual agreements whereby L321 agrees to provide the supply of products or services associated with the above.

Take time to read through these terms and conditions as they have been written to protect both you the customer and L321 It is recommended that you print a copy for your future reference.

L321 have to make clear that we are not associated in any way with Microsoft or Sony, any Microsoft or Sony subsidiaries or any of their employees.

Our Definitions

L321 (The Company): L321 its Employees and Directors.

Terms and Conditions of Service: Are L321’s rules by which the Customer agrees to abide by in order to use any of its services

Customer: Is a Customer, Company, Organisation or Individual that is requesting or purchasing services or products from L321.

Sales Order/Purchase/Payment: The transaction and contractual agreement between the Customer and L321 for L321 to provide any goods or services once payment has been made.

Piracy: Piracy refers to the unauthorised duplication of copyrighted content that is then sold to a third party.

Refund: The pay back of money to a customer who is not satisfied with goods or services purchased

Postage & Shipping: Refers to the method and process of delivery of a purchase item from L321 to the Customer and any Items sent by the Customer to L321 for repair, modification or inspection.

Copyright: Copyright refers to the laws relating to the use of the work of a creator e.g. artist photographer or author. This also includes the copying, distribution, altering and display of any creative, literary of any other types of work

MOD: A “Mod” (short for “modification”) is an alteration by players or fans of a video game that changes some aspects or one aspect of a video game, such as how it looks or behaves. Mods may range from small changes and tweaks to complete overhauls of hardware. When provided they can extend the replay value and interest of the game. Page 3 

Games Console: A video game console is a specialised computer system designed for interactive video gameplay and display. A video game console functions like a PC and is built with the same essential components, including a central processing unit (CPU), graphics processing unit (GPU) and random access memory (RAM).

Console “Mod”: Modding is an unauthorised change made to a software or hardware to a platform in gaming. Case mods are modifications to a device with the altering of certain styles. For example, people who mod a Microsoft Xbox 360 can alter the LED lights on the controller to glow different colours.

Customer own Console: A customers own console supplied by the Customer to L321 for modification.

Controllers: A game controller is a device used with games or entertainment systems to provide input to a video game, typically to control an object or character in the game. A controller is usually connected to a game console or computer by means of a wire or cord, although, since the mid-2000s, wireless controllers have become widespread.

RGH/JTAG: RGH/JTAG is a Mod (modification) that can be carried out on an XBOX (if it’s compatible). This Mod will unlock the full potential of your games console.

Contractual Agreement: A contractual agreement is a legally enforceable agreement between two or more parties generally relating to a transaction for the purchase or sale of inputs, goods and services. A contract involves obligations on the part of the contractors which may be expressed verbally or in writing.

Warranty/Policy Terms: A written guarantee, issued to the Customer of an article by its manufacturer or supplier, promising to repair or replace it if necessary within a specified period of time. These are Terms and conditions of warranties supplied by L321.

Inspection of goods received:

Copyright Law: The current act is the Copyright, Designs and Patents Act 1988. Rights covered. The law gives the creators of literary, dramatic, musical, artistic works, sound recordings, broadcasts, films and typographical arrangement of published editions, rights to control the ways in which their material may be used

Opt out: If a client chooses not to participate in marketing, advertising or email activities with L321.

Opt In: If a client chooses to participate in marketing, advertising or email activities with L321.

Refunds: A pay back (money), typically to a customer who is not satisfied with goods or services bought.

Repair: To restore an item to former condition or to operating order.

Carrier: The Company chosen by either the customer or L321 to ship or post items.

Personal Data: The information provided by the Client when purchasing a product or service from L321.‍

Sales Order, Purchase & Payment

‍By agreeing to L321’s terms and conditions the customer acknowledges the legal responsibility of L321 and Indemnifies L321 against any claims or legal actions however related to the supply of any products or services to the customer.

Credit Card Payments: All credit card payments must be approved by the credit card holder before purchase. If in the event a credit card has been used by third party without the owner’s consent (i.e. Refusal by the “Client” to pay) L321 will inform the appropriate authorities of the fraud and legal action will be taken to recover any debts. The customer should also be aware that administration and legal fees which have been incurred in the pursuance of recovering of any the debt will be paid for by the individual who illegally purchased the products or services or the card holder.

The customer agrees that once products or services have been delivered to them, if payment for any reason is cancelled or refunded by their chosen payment provider they will become legally responsible for payment of the debt.

All billing is completed in UK pounds. Your bank will auto convert to the days rate. You can select most major currencies to get an estimated value by going to the menu at the top of the page and changing the stores currency. All rates are checked live but should be regarded as an estimate. Your bank rate will differ.

Multiple Product Orders: For a multiple product order, L321 will make every attempt to ship all products contained in the order at the same time. Products which are unavailable at the time of shipping will be shipped as they become available, unless the customer informs us otherwise. Page 4

You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy: The customer’s receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. L321 reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Pre-Orders: Items that are listed as pre-order will always be shipped on a first come, first served basis. All shipping dates given are estimated and should not be treated as a guaranteed date. It is the customer’s responsibility to always check the product page and/or the L321 news page for any updates regarding shipment delays, change or confirmation of shipping dates. Pre-Order items are not classified as Out-of-Stock items and therefore do not fall under the stated Out-of-Stock terms. No exceptions.

Invoice Disputes: If the customer disputes an invoice. They must inform L321 within seven days in writing or via e-mail. Outside this seven day period L321 will assume that the invoice value has been accepted and full payment is therefore due.

Outstanding payments over 14 Days: If a payment is outstanding and not settled within fourteen days. The customer will be advised with a final reminder e-mail. If the outstanding amount is not paid within seven days of receipt of the final reminder e-mail a five percent late payment charge applied to any outstanding invoices.‍

Customers Responsibilities

‍On receipt of goods or services from L321 it is the Clients responsibility to ensure that the items supplied are used in a lawful and appropriate manner. The Client must obtain all the necessary permissions, copyrights and authorities in respect of use of items purchased from L321.

L321 and its suppliers, employees or directors do not support or condone “Piracy” of any third party products or software. Our products, services and software are supplied in good faith to gamers, hobbyist and enthusiasts of gamming. On receipt of goods from L321 customers are requested to act responsible and adhere to copyright and authorities with use of the goods supplied.

By agreeing to L321’s terms and conditions the Customer acknowledges the legal responsibility of L321 and Indemnifies L321 against any claims or legal actions however related to the supply of any products or services to the customer.

When receiving goods supplied by L321 the Customer must make every effort to receipt the goods themselves as allowing a third party to accept them may result in any claims not being delivered upheld. If good have arrived damaged the Client must inform L321 in writing within 12 hours of receipt of their goods.

L321 will work within prescribed delivery dates quoted on our website. If the customer does not receive the products within the prescribed time the “Client” must inform L321 in writing within 24hour of the expiry of the final expected delivery date.

By agreeing to L321’s terms and conditions the Customer acknowledges the legal responsibility of L321 and Indemnifies L321 against any claims or legal actions however related to their purchases from L321

By ordering a product, service, accepting a quotation or making an invoice payment the customer confirms that they have read understood and agree to the Terms and Conditions of this Agreement and have entered into a “Contractual Agreement” with L321 to supply goods or services. The Client also agrees that these Terms and Conditions are legally binding.

It is the customer’s responsibility to make sure you understand the full purpose of the products, device(s), and software before you purchase it. We do not provide refunds on any opened or used merchandise if the item is not defective.

L321 are not responsible for the customers’ ability to use or install any of the item(s) we sell. It is up to the customer to fully research how to use or install any item(s) prior to purchasing from L321. In some cases items may require certain skills in order to be installed successfully for use (i.e.: Downloading, PC, soldering, using special tools, etc.).

L321 are not responsible for any damages that may occur while using any of the products we supply. Any damage that may occur is responsibility of the customer and L321 do not accept any liability.

The customer is responsible for all shipping charges, including returned parcels due to incorrect address supplied. There are no exceptions.

It is the responsibility of the customer to conduct themselves in an appropriate manner when dealing with L321 its company and/or staff. Any acts of aggression or profanity will not be accepted, please respectfully ask any questions or work with L321 to resolve any concerns you may have. L321 reserve the right to terminate contact and/or communication if the guidelines above are not followed. No compliance may also result in the banning of the customer from placing any future orders with L321 or logging onto the L321.com website.

Refunds & Returns

New Items: All returns are required to be returned to L321 to their PO.Box address. The customer is responsible for return shipping costs when sending and item/order back to us for exchange or refund. Shipping will not be refunded on returned merchandise unless there is an error of which is L321 are found to be at fault, and then we will supply a shipping label or refund the shipping costs up to the value on the original invoice.

All returns must have some form of insurance in case they are lost. L321 cannot be held responsible for lost packages if the customer has no proof of delivery.

All Returned Items must be in the original packaging or in a mail-safe box or envelope and shipped freight prepaid by the customer and a tracking number with signature. L321 is not responsible for any items that are missing or damaged during shipment. The customer agrees that all returned products will be 100% complete and returned in a resalable condition. Accessories such as cables, adapters, manuals and any other components within the original packaging must be included in the return unless otherwise specified or agreed with the L321. If any promotional free items came with the product, these too must be returned. L321 may refuse the return if the product is not returned with the complete materials and packaging.

All fees relating to shipping & return shipping are non-refundable to the customer. Return shipping costs may be refunded at the discretion of L321 on sales made within 30 days up to the maximum shipping cost originally charged on the invoice. This may happen only if the error was the fault of L321.

Any physical damage to any product will void the product’s warranty and breach the return policy. Products which arrive damaged to the customer L321 must be notified within 7 days of receipt. L321 cannot accept any refund claims for damage caused by shipping or postage.

L321 will accept the return of products that are defective due to defects in manufacturing and/or workmanship for up to a maximum of 90 days from the date of purchase. Any returned item that is sent back due to either a customer mistake or is sent to us as faulty and it is tested as not faulty will incur a testing, and restocking fees.

If upon inspection the failure is due to poor manufacturing then a full refund will be given to the customer L321 will then issue a replacement at our discretion, which may include repairing the defect and returning it to the customer. In the event the item cannot be fully repaired it will then be replaced and returned to the customer.

All Xboxes modded by L321 are sealed with a tag. If this Tag is found to be damaged or tampered with your guarantee will be invalid and a replacement unit will not be offered to the customer.

Customer returns can only be made to the original shipping address. If a different address is required the customer must cover that shipping cost (both to and from).

When modding a “Customer’s own console” and the “Client” chooses to arrange their own shipment/postage L321 will not accept any responsibility for loss or damage during shipment or transit and therefore will not accept any claims for refund for loss or damage by their carrier. Any claims for refund or reimbursements need to be claimed by the customer through their chosen shipment/postage agent.

L321 will not refund or accept a return of goods for any Items purchased in error by the customer.

Refunds can only be made within 30 days of purchase on merchandise that qualifies for a refund. A credit note will be issued over the 30 days.

Refunds may take up to 7 days in some cases to process fully, depending on how the customer requires the payment to be paid. Sometimes refunds can be immediate and others can take a few days – This is usually due to the customer’s bank or who they bank with.

Order fulfilment mistakes: If L321 make an error of supply resulting in the shipment of incorrect product to the customer you will be accepted for return no later than 7 days from the date of receipt to the customer.

There are no refunds available on software purchased from L321.

Warranty & Policy Terms

New Items: Items which have been supplied by L321 which are new will be covered by a 12 month warranty under the Sales of goods act 1979 (see below).

Sales of Goods Act: The Sales of Goods Act 1979 is an Act that regulates the sale of goods that are bought and sold in the UK and the binding contract between both parties. The contract of sale states that the transfer of property from a seller to a buyer is completed through a money transaction, known as the price.

Goods must determine a level of satisfactory quality for the price that the consumer is willing to pay, and meeting the description and relevant factors at time of purchase. These factors might include the level of expectation that an item may conjure, for example, second hand goods will provide much less expectation than that of a brand new product which will have a much higher expectation with regards to its quality and will cause concern about expectation if it has a defect.

Goods should be fit for purpose, i.e. that they are capable of carrying out the purpose for what they were designed to do. A seller should express the purpose of their goods and has a responsibility to make sure that they attain that state.

The Sale of Goods Act amendment in March 2012 states that if a fault occurs with a product within the first 6 months of purchase, the consumer is entitled to assume that it was sold to them with the defect present. This means that the goods were not of a reasonable standard at the time of purchase and the vendor is in breach of their statutory and contractual obligations, whereby the Act protecting customers through their statutory consumer rights.

Referring back to the original Act of 1979, these consumer rights covers anyone who purchases faulty goods becomes entitled to a free refund(either in full or in part), replacement or repair service, and the onus falls on the retailer to provide this.

Modded consoles: Our “Mods” which are fitted to consoles fall outside the Microsoft/Sony manufacturer’s warranty and therefore the consoles are not covered by the manufacturer’s warranty and no warranty is given or implied by L321.

All consoles are rigorously tested to ensure they are fully functional before dispatch L321 does not offer any warranty after the console has been shipped /posted to the customer. To offer piece of mind we have never had any issues regarding our modification work in the past and do not expect to have any in the future. If you wish to confirm this statement please take a look at our customer reviews the “Reviews” section of the L321 website.

All warranties and services are not covered by L321 during its shipment to the customer.

L321 will not accept any responsibility for loss or any damage during shipment or transit to and from the customer.

When payment from the customer for goods or services has been received by L321 it is accepted by L321 that the customer has fully accepted and agreed to our Warranty/Policy statements and terms.

Shipping/Postage

When in receipt of goods from L321 the Customer must diligently check the goods /products delivered for damage by the shipping/postage agent.

If the goods are damaged they must inform the carrier and their customer services immediately. Any delay in reporting the loss or damage to the carrier may impact on any refund being paid.

If goods sent to the customer by L321 and are found to be damaged on delivery the Customer must also inform L321 in writing within 12 hours of receipt. L321 will require from the customer details of the time the items were delivered and who the customer contacted at the carriers to report the damage or loss. Without this information L321 cannot proceed with any possible claim.

Any damaged goods must be returned to L321 within 5 working days from the date of delivery before any claims for refund can be investigated, reviewed or accepted. By agreeing to L321 terms and conditions of service the customer also agrees that no refund can be paid to the customer L321 for any loss or damage. The carrier has to accept responsibility and liability and pay L321 before any reimbursements to the customer will be made.

L321 cannot accept any refund claims for damage caused by shipping or postage but will endeavour to challenge the carrier for a refund on the customer’s behalf. This only applies to items shipped/posted by L321. 

Piracy

L321 and its employees or directors do not support or condone “Piracy” of any third party products or software. Our products, services and software are supplied in good faith to gamers, hobbyist and enthusiasts of gaming.

Copyright

Copyright Disclaimer: Under Section 107 of the Copyright Act 1976, allowance is made for ‘fair use’ for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favour of fair use.”

As a customer you should not use any of our products or services supplied for any illegal or unauthorised purpose. Nor may you, in the use of services, violate any laws in your jurisdiction.

You the customer may not use any of our products or services for any illegal or unauthorised purpose nor may you, in the use of the products or services violate any laws in your jurisdiction. (This includes but does not limit copyright laws)

You the customer must not transmit any worms, viruses or any code of a malicious or destructive nature.

Any breach of any of the terms of conditions of service will result in immediate termination of services and result in legal action being taken by L321.

Console Mods

By ordering a product, service, accepting a quotation or making an invoice payment the customer confirms that they have read, understood and agree to the Terms and Conditions of this Agreement. The customer also agrees that these Terms and Conditions which are legally binding and a contractual agreement between the customer and L321.

It isn’t illegal to mod games. Although certain activities you can carry out on modded console can be considered illegal. The main example is being able to download and play pirated games.

Therefore modding being illegal or implying modding games or consoles being illegal is incorrect. L321 and its owners, suppliers and working partners do not support or condone piracy. Our products are only intended for enthusiasts and hobbyists

As a customer you should not use any of our products or services supplied for any illegal or unauthorised purpose. Nor may you, in the use of services, violate any laws in your jurisdiction.

Please be aware that our console MOD services provided by L321 void any warranties provided by Microsoft and Sony. If your “Console” is covered by such warranty as the customer should consider carefully carrying out modifications or adding software to it.

General Terms & Conditions

L321 reserve the right to refuse service to anyone for any reason at any time.

The customer understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by L321

All headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and conditions of service.

The customer also agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and conditions of service.

Timescales: In any instances that a time scale or schedule has been given by the customer, if the deadline is not met L321 will not be held responsible for any losses incurred by the customer.

Data Protection

What we do with your Information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you brows our website and shop, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us understand about your browser and operating system.

With your permission, we may send you emails about our shop, new products and other updates.L321 accept that by purchasing products from us you are agreeing to enrol in our e-mail and marketing system. You will at point of purchase be able to opt out if you so wish

Disclosure of our customer Information: By agreeing to our “Terms and Conditions of Service” the customer agrees that we may disclose your personal information if we are required by law to do so because of illegal activity or if you violate our “Terms and Conditions of Service”

Consent from Our Customers: We get the customers consent for the use of customer data when:

1. The customer provides L321 with personal information to complete a transaction.

2. The customer verify the credit card for payment

3. The customer places an order with L321

4. When a customer arranges a delivery or return of goods

5. When a customer contacts L321 by E-mail

We therefore imply that by carrying out the above actions that you consent to L321 collecting this information and using it for that specific reason.

If L321 ask for your personal information for a secondary reason (e.g. Marketing) we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Customer Withdrawal of Consent: If the customer should change their mind, the customer may withdraw their consent for L321 to make contact or for the continued collection, use or disclosure of your information. This can be done at any time by contacting L321 to withdraw your consent. Please allow 14 working days after your request to ensure L321 remove all customer details. The customer can also contact L321 at their PO box Address.

L321 Website & Shop

Although every effort is made L321 are not responsible if information made available on the L321 website and shop is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information.

Any reliance on the material on the L321 sites is at your own risk. The L321 site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. L321 reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. As the customer you agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy. L321 have made every effort to display as accurately as possible the colours and images of our products that appear on L321 website and shop.

We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Product images in some cases may be for illustration purposes only and should not be a guarantee of what a shipped product may look like. Where we do our utmost best to make sure that all product images are accurate, manufacturers do change the look of a product from time to time. You should always refer to the product description and specifications if you wish to be sure of what the product’s features are.

Links: Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. L321 are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Optional Tools: L321 may at times provide the customer with access to third-party tools. L321 neither monitor nor have any controls or input of these tools. By using these tools the customer acknowledges and agrees that L321 provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

L321 shall have no liability whatsoever arising from or relating to the customers use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and conditions of Service.

User comments, feedback and other submissions: If, at our request, you send certain specific submissions (e.g. entries for contest) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively or in comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

(A) To maintain any comments in confidence

(B) To pay compensation to for any comments

(C) To respond to any comments.

L321 may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and conditions of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party

Personal Information: Your submission of personal information through the L321 shop is governed by our Privacy Policy. Please take the time to read it carefully.

Errors, inaccuracies and omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

L321 reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). L321 undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses: In addition to other prohibitions as set forth in the Terms and Conditions of Service, you are prohibited from using the site or its content:

(a) For any unlawful purpose

(b) To solicit others to perform or participate in any unlawful acts

(c) To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances

(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others

(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

(f) To submit false or misleading information

(g) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet

(h) To collect or track the personal information of others

(i) To spam, phish, pharm, pretext, spider, crawl, or scrape

(j) For any obscene or immoral purpose

(k) To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Third Party Services: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Service.

Security: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age Of Consent: By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the L321 site.

Changes to Privacy Policy: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions Regarding contact information: If you the customer would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mail at Mail Address Needed

Online Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Page 11 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Accuracy of Billing and account Information: L321 reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors

The customer agrees to provide current, complete and accurate purchase and account information for all purchases made on the L321 website. The Customer agrees to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our returns policy

When a customer you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Consent from Our Customers

We get the customers consent for the use of customer data when:

1. The customer provides L321 with personal information to complete a transaction.

2. The customer verify the credit card for payment

3. The customer places an order with L321

4. When a customer arranges a delivery or return of goods

5. When a customer contacts L321 by E-mail

We therefore imply that by carrying out the above actions that you consent to L321 collecting this information and using it for that specific reason.

If L321 ask for your personal information for a secondary reason (e.g. Marketing) we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Customer Withdrawal of Consent

If the customer should change their mind, the customer may withdraw their consent for L321 to make contact or for the continued collection, use or disclosure of your information. This can be done at any time by contacting L321 at customerservices@L321.com to withdraw your consent. Please allow 14 working days after your request to ensure L321 remove all customer details. The customer can also contact L321 at our PO Box Address.

L321 Shop: Our shop is hosted on by a third party. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The customer’s data is stored through their data storage, databases and the general application. They store your data on a secure server behind a firewall.

Payments: If you choose a direct payment gateway to complete your purchase, then our chosen shop provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read L321’s our chosen providers Terms of Service.

Third Party Services: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Page 12 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

L321mods.com Website: Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with L321mods.com and other copyright owner(s) as specified. No part of this site or sub-domains of this site may be distributed or copied for any commercial purpose.

Any Questions about the Terms of Service should be sent to L321 at …..

Disclaimer of Warranties and Limitations of Liability: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall L321, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification: You agree to indemnify, defend and hold harmless L321 and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these .

Complaints Procedure

We are committed to providing a high-quality efficient service to all our clients. In the unlikely event that you are unhappy with our service, we want you to tell us about it. This will help us to improve our standards of service to our clients.

If you have a complaint, please contact us in writing or via e-mail with as much detail as possible. We will acknowledge receipt of your complaint initially as detailed below. In order to carry out a full investigation into the circumstances surrounding your complaint, we will need time to ensure we consider your complaint carefully and will respond in seven days or receipt.

What happens next?

L321 will use the following procedure in dealing with your complaint:

A. Initially L321 will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure 

B. We will then investigate your complaint. This will normally involve passing your complaint to a Director who undertakes the investigation.

C. The Director will call you to discuss your complaint with you within 24 hours of receiving your complaint

D. Within three days of contact the Director will confirm any decisions which have been made with regards to your complaint

E. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Director unconnected with the matter to review your complaint carefully and make a final decision

F. You may receive a further call from a Director to establish any other details

G. This decision will be sent to you in writing confirming our final decision. 

Illness & Other Unexpected Events: Offering our Clients a continuous service is one of L321 main goals however our client agrees that L321 cannot be liable for absence of service as a result of illness or other unplanned events.

Outside L321’s Control: The client agrees that L321 cannot be held liable for any failure to carry out services for reasons beyond its control including but not limited to acts of God, telecommunication problems, software failure, hardware failure, third party interference, Government, emergency on major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or any act or omission of any third party services.

Liabilities: L321 cannot be held liable by the Client for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided.

Terms Agreement: By agreeing to L321 terms and conditions your statutory rights are not affected.‍

Disclosure

Disclosure of our customer Information: By agreeing to our “Terms and Conditions of Service” the customer agrees that we may disclose your personal information if we are required by law to do so because of illegal activity or if you violate our “Terms and Conditions of Service”

Limitation of Liability

Limitations of Liability covering services provided by L321 are in accordance with the company’s Public Liability Insurance.

L321 agrees to follow the purchase instructions of the customer in good faith. Therefore the customer agrees to indemnify L321 in full, against unlawful acts which may give rise to any legal claim on L321 resulting in pursuance of penalties, damages, costs, legal expenses whatsoever arising, which may occur as a result of following the client and or instructing principle instructions.

The Client will indemnify and keep fully indemnified its officers employees or other agents against any third party claim or action made or instituted against any of them in respect of any losses, damages cost or other expenses in connection therewith (including without limitation any payment by L321 legal advice to settle any such claim or action) which is either due to the Client (by act or omission) rendering the Information given to L321 inaccurate or incomplete or arises otherwise in connection with this agreement but (in connection only to the Client’s use of L321 Services) save to the extent that L321 is in default.

L321 shall have no liability to the client or any third parties for any damages, including but not limited to, claims, losses, lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate these web pages or web site, even if L321 has been advised of the possibility of such damages

Force Majeure: In the event of either party being rendered unable wholly or in part by force majeure to carry out its obligations under this agreement it is agreed that on that party giving notice of such force majeure to the other party with reasonable promptness the obligations of the party giving such notice so far as they are affected by such force majeure shall be suspended during the continuation of the same it being agreed that each party shall use all reasonable endeavours to remove or avoid such force majeure with all reasonable dispatch.

The term “force majeure” as used herein shall mean acts of god, strikes, lockouts or other industrial disturbances, acts of public enemy, wars, blockades, insurrections, riots, epidemics, landslides, lighting, earthquakes, fire, storm, civil disturbances, terrorism, governmental or quasi-governmental regulations and directions and any other cause not within the reasonable control of the party claiming suspension all of which by the exercise of due diligence such party is unable to prevent. Page 14 

In the event that the obligations of either party are suspended (as aforesaid) by reason of force majeure for a period in excess of 30 days then either party to this agreement may on giving written notice to the other terminate this agreement.

Revision of Terms & Conditions: L321 reserve the right to revise their “Terms and Conditions” at any time. L321 will inform the customer in writing of any changes made and if no contact is made by our “Client within seven days L321 will presume the customer is happy with the updates and agree to the new “Terms and Conditions”